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From Evaluations to Upgrades,
Here Are Event Alarm™ FAQs


Evaluating Event Alarm™

Q: What kind of tech support does Dorian Software offer?
A: We offer FREE pre- and post-purchase support via form-based email. We respond to inquiries within 48 hours. For the fastest service, simply visit our Support Center at www.doriansoft.com/support.Part of Dorian Software's Patented Total Event Log Management Solution Event Analyst for Log Reporting and Filtering Event Rover for Log Viewing, Mining, and Forensics Event Archiver for Log File Collection and Storage Dorian Software's Total Event Log Management Solution for Windows Logs and Syslogs Dorian Software for Windows Event Log Management, SEM, and Security Event Management


Purchasing Event Alarm™

Q: I have event logs from 20 servers and 100 workstations that I want to monitor. Event Alarm™ however runs on only my machine. How many licenses do I need?
A: Event Alarm™ licensing is based on the number of servers and/or workstations from which logs are being generated for monitoring. Therefore, you would need 20 server licenses and 100 workstation licenses.

Q: I have event logs from 15 servers, as well as 10 syslog devices that I want to monitor on my network. Event Alarm™ however runs on only my machine. How many licenses do I need?
A: Event Alarm™ licensing is based on the number of servers and/or workstations from which logs are being generated for monitoring. Therefore, you would need 15 server licenses, and no additional licenses for your syslogs. As long as Event Alarm™ is licensed to examine its own Application Log, it can monitor and alert you to syslog messages placed in its Application Log from other network devices.

Q: What kind of tech support does Dorian Software offer?
A: We offer FREE pre- and post-purchase support via form-based email. We respond to inquiries within 48 hours. For the fastest service, simply visit our Support Center at www.doriansoft.com/support.

Q: Do you offer an upgrade service?
A: Yes, the upgrade service is available at the time of purchase, and is only 20% of your total purchase. This will enable you to upgrade Event Alarm™ for a period of one year from your purchase date.

Using Event Alarm™

Q: What kind of tech support does Dorian Software offer?
A: We offer FREE pre- and post-purchase support via form-based email. We respond to inquiries within 48 hours. For the fastest service, simply visit our Support Center at www.doriansoft.com/support.


Upgrading Event Alarm™

Q: Do you offer an upgrade service?
A: Yes, the upgrade service is available at the time of purchase, and is only 20% of your total purchase. This will enable you to upgrade Event Alarm™ for a period of one year from your purchase date.

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Dorian Software Creations - Network Security, SEM, Windows Event Log and Syslog Management.

Dorian Software Creations, Inc.
Phone 678.222.3443 | Toll Free 1.866.682.3646 | Fax 413.647.8727
Email sales@doriansoft.com

|| Copyright 2001-2007 Dorian Software Creations, Inc. ||
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Event Alarm is Copyright © 2000-2007 Dorian Software Creations, Inc. All rights reserved. Event Alarm is a registered trademark of Dorian Software Creations, Inc. Microsoft Windows, Active Directory, Microsoft Windows NT, Microsoft XP, Microsoft Windows 2000, Microsoft Windows 2003, and Microsoft Vista are trademarks or registered trademarks of the Microsoft Corporation. All other trademarks are the trademarks of their respective companies. U.S. Patent No. 7,155,514 and other patents pending.
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